Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about shopping at our store
📦 Orders & Shipping
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options (2-3 days) and express shipping (1-2 days) at checkout. International orders may take 7-14 business days depending on your location.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 within the US. For orders under $50, standard shipping is $4.99.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website. You can also log into your account on our website to view your order status.
👕 Sizing & Fit
How do I find my correct size?
We provide detailed size charts on each product page. Our clothing generally fits true to size, but we recommend checking the measurements for each specific item. If you're between sizes, we suggest sizing up for a more relaxed fit.
What if my item doesn't fit?
No problem! We offer free exchanges within 60 days of purchase. Simply contact our customer service team, and we'll help you exchange your item for a different size. The item must be unworn, unwashed, and have all original tags attached.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 60 days of purchase for a full refund. Items must be unworn, unwashed, and in original condition with all tags attached. To initiate a return, please contact our customer service team or visit your account page.
How long does it take to process a refund?
Once we receive your return, we'll process it within 3-5 business days. Your refund will be issued to your original payment method and may take an additional 5-7 business days to appear in your account, depending on your bank.
Do I have to pay for return shipping?
For exchanges, we provide a prepaid return label at no cost. For returns/refunds, customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
💳 Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through encrypted payment gateways.
Is it safe to shop on your website?
Absolutely! Our website uses SSL encryption to protect your personal and payment information. We never store your credit card details on our servers. Your security and privacy are our top priorities.
🧺 Product Care
How should I care for my ZENAIAH clothing?
For best results, we recommend machine washing cold with like colors and tumble drying on low heat. Avoid using bleach or harsh detergents. For specific care instructions, please check the care label inside each garment.
Will the colors fade after washing?
Our garments are made with high-quality, colorfast fabrics designed to maintain their vibrant colors. Washing in cold water and avoiding direct sunlight when drying will help preserve the color for years to come.
🏷️ Products & Availability
When will out-of-stock items be restocked?
We work hard to keep popular items in stock! If something is out of stock, you can sign up for email notifications on the product page, and we'll alert you as soon as it's back. Restocks typically happen every 2-4 weeks.
Are your products true to the photos?
Yes! We strive to show accurate product photos. However, please note that colors may vary slightly depending on your screen settings. We provide detailed product descriptions and multiple photos to help you make informed decisions.
Still have questions?
Our customer service team is here to help! Contact us at support@example.com or use our contact form.
Response time: Within 24 hours